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FAQ's

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  • How do I reach customer service?
  • What is Creativebug?
  • How do I become a member of Creativebug?
  • What's the latest Creativebug subscription deal?
  • How does a subscription work and how much does it cost?
  • What is a Daily Practice?
  • Why does the video stop playing after 30 seconds? Why does the video not play at all?
  • Where can I download the PDF for a class?
  • When does the class start?
  • How can I upload a picture of the project I made?
  • How do I add a class to My Library?
  • Where are the classes I've selected to keep forever?
  • Do you offer group licensing options for libraries and schools?
  • Can I teach processes I learn in a Creativebug class in my own workshops?
  • Can I make projects shown in classes for charitable donations or gifts?
  • Can I sell projects I’ve made from designs or processes shown in Creativebug classes in my Etsy shop or other shops?
  • Do you offer gift subscriptions?
  • How do I redeem a gift subscription?
  • I’d like to take a Cricut class that requires Design Space files. Do I have to pay extra for these?
  • Why isn’t the link to the Cricut Design Space file working?
  • How can I find the Cricut Design Space link for Cricut classes?
  • What is the CB Craft Squad loyalty program?
  • Do my CB Craft Squad rewards points expire?
  • Do I need to re-enter my birthdate in my CB Craft Squad account if I already have in the past?
  • How long does it take for my points to show up in my CB Craft Squad account?
  • How often can I earn CB Craft Squad rewards points for Class Reviews & Gallery Uploads?
  • How do I check my CB Craft Squad rewards points balance and rewards history?
  • I completed an action (like “Share Us on Facebook”), but my CB Craft Squad rewards points aren’t showing up. Why?
  • How do I refer a friend?
  • Do you have a Privacy Policy?
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