Our customer service is run by the excellent team at JOANN.
You can fill out the 'contact us' form on our site.
Send an email to firstname.lastname@example.org
Or call: 1 (330) 735-6576
Please be sure to include your name, email address and either a PayPal invoice ID or the last 4 digits of the card being charged so we can help you quickly and efficiently.
Note that customer support emails will come from JOANN Customer Service -- not Creativebug -- so please keep that in mind as you await your reply.