How do I reach customer service?

Our customer service is run by the excellent team at JOANN. 

You can fill out the 'contact us' form on our site.

Send an email to [e-mail]

Or call: 1 [phone]

Please be sure to include your name, email address and either a PayPal invoice ID or the last 4 digits of the card being charged so we can help you quickly and efficiently. 

Note that customer support emails will come from JOANN Customer Service -- not Creativebug -- so please keep that in mind as you await your reply.